Faq

Stock permitting, we aim to dispatch all orders within 5 working days upon receipt of payment, Monday-Friday. Please note we are not able to deliver items to hotels, camping grounds and PO Box Address.

Please note that orders placed on the weekends or public holidays will be processed on the next working day.

We offer free delivery within the UK when you spend £75 or more

If the country you would like your order to be shipped to is not in the drop-down menu, please contact us via email at hello@folpetto.com prior to making your purchase and we will provide up to date shipping costs for your order.

If your delivery address is outside of the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance.

Please note that customs policies vary widely from country to country. We recommend you contact your local customs office for further information.

Parcels are dispatched Monday to Friday 9.00 am to 5.30 pm and will require a signature upon delivery. This does not apply to bank holidays. Please kindly ensure that there will be someone available to sign for your parcel at the delivery address.

In the event no one is available to sign, a card will be left for you with the relevant information. 

Once your order has been dispatched we are unable to change the delivery address.

Yes! We currently ship World Wide.

We can ship to any countries, but if your country is not listed in the drop-down menu, please contact us via email at hello@folpetto.com prior to making your purchase and we will provide up to date shipping costs for your order.

Your order is packed in tissue paper and sent in a secure opaque white envelope. Wrapping is kept as light and as eco-friendly as possible in order to reduce shipping costs and have as little impact on the environment as possible.

Please contact us by email at hello@folpetto.com as soon as possible so that we can look into it.

Please send us an email to hello@folpetto.com to notify us about the exchange, including the invoice number, description of the products you wish to return and the reason for this return.  

Package up the goods in their original condition, together with our return form click here to download - we advise that you use a tracked or registered mail carrier service for the return and keep a proof of deposit issued by the post office.   

Please bear in mind that returning costs are at your charge.

Only new, unworn, unwashed items will be refunded or exchanged. They must be intact and in their original packaging. Any item showing signs of damage or incompletion will not be refunded nor exchanged.

You legally have fourteen (14) days upon reception to change your mind on a purchased item and ask for a refund.

Please follow the process listed in the question above by sending us an email first. 

Once we receive the item and confirm its return, you will receive a notification email. We will then reimburse you within fourteen (14) days.

We currently PayPal™ to process your payment.

 Your credit/ debit card information is stored by your financial provider via their secure server. 

We do not keep information after transactions have been made.

All information, including password and delivery address, is strictly personal and confidential. 

We will only use them for processing purchases. You are entitled to access, modify or permanently delete any personal information.

We will not have access to your account details.